Refund and Returns Policy

We know buying and selling collectibles online can feel uncertain. That’s why we take the time to provide actual images of items we have listed, handle every transaction from start to finish, and stand behind all the products and services we offer. Our commitment to our customers is what makes Collector’s Choice (hereinafter referred to as the “Company) the safe and easy way to buy collectibles.

Prior to listing, our team carefully assesses each item to represent it accurately. Please review the description and images prior to purchase to ensure this item meets your satisfaction. Some autographed items may be stock photos and the autograph may differ, but they are still authentic.

Many items offered are hand-signed by athletes and, therefore, have been handled by multiple parties in the process. For that reason, some handling wear should be expected. Although it would be our desire, very few items are perfect. Please note that some minor blemishes may be considered within the level of acceptable wear and not specifically noted by our team. Examples would include minor handling wear on photographs and frames as well as natural toning on baseballs.

All sales are final except in very limited circumstances set forth below. All products are shown and described to the best of our ability. If a product has been grossly misrepresented in its description, it may be returned for an in-store credit. If a customer believes a product was misrepresented he/she must contact us within 7 days of receipt of the product with written explanation of the alleged misrepresentation. If it is deemed that a gross error has occurred, it is the customer’s responsibility to return the product in question within seven (7) days of notice to the Company of the error. The Company must be notified within (7) days of the receipt of the package of any damaged, missing, or misrepresented items. Products authenticated by an industry recognized third party or first party authenticator may not be returned. A 20% restocking fee will apply to all returns.

Refunds

In the event of a refund, the maximum refund cannot exceed 100% of the original purchase price in the form of an in- store credit only. All shipping costs associated with any return will be borne by the customer at their own expense.

Exchanges

No exchanges.

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund in cases where a return was delivered COD.

If you are returning items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping

If multiple unsuccessful attempts are made to deliver a customer’s shipment, the shipping carrier will return the shipment to the Company. The Company will then send the shipment back to the customer. Please be advised that the additional shipping cost will be charged to the credit card provided by the customer.

Resolving Disputes

By purchasing a product through the Company, the customer agrees that any dispute will be resolved by Confidential Arbitration through ADRIC British Columbia at their own expense.

Need Help

Contact us for questions related to refunds and returns.